Terms of Use
Τελευταία ενημέρωση 2026-07-24
These Terms of Use govern access to the nucra.io website and the Nucra platform provided by SAMJAKE LOGISTICS (UK) LIMITED ("Nucra", "we"). Paid use of the platform is additionally governed by a separate subscription agreement. By creating an account or using the platform you agree to these terms on behalf of the business you represent.
What Nucra is
Nucra is a B2B software platform for organizing, recording and exchanging information related to transport and logistics processes. Nucra is not a carrier, freight forwarder, freight broker, payment institution, insurer, guarantor or party to the transport and commercial contracts between Users.
What Nucra does not do
Nucra provides technical infrastructure and software tools only. Unless expressly agreed otherwise in a separate written agreement, Nucra: • does not negotiate transport services on behalf of Users; • does not determine prices, routes or transaction terms; • does not receive or process payments between Users; • does not collect debts on behalf of Users; • does not guarantee payment of invoices; • does not guarantee performance of any transport or commercial service; • does not physically inspect cargo, vehicles, documents or performance; • is not a party to contracts created, recorded or managed through the Platform; • is not responsible for the acts, omissions, solvency or legal compliance of other Users.
Accounts and access
Access is for businesses and their authorised staff, not consumers. Registration is by request and subject to our approval — there is no anonymous self-service account. You are responsible for keeping credentials confidential and for all activity under your account, and you confirm you are authorised to act for the organisation you register.
Payments and commercial relationships
All prices, invoices, due dates, payment statuses and accounting records in the platform have an informational and organisational function only. Marking an invoice as "paid", "due" or "overdue" is not a confirmation by Nucra that a payment was actually made, correctly accounted for, or legally owed. Each User independently verifies the identity, capacity, licences, insurance, creditworthiness and bank details of its counterparties before entering into a transaction or making a payment.
User data and responsibility
Users are responsible for the accuracy, completeness, timeliness and lawfulness of the information they enter or provide through the platform, including data about cargo, addresses, prices, vehicles, drivers, documents, bank accounts and contacts. Nucra does not guarantee that: • a company is solvent; • a licence is valid; • cargo is described correctly; • a vehicle actually has the stated characteristics; • the person behind an account has authority to represent it; • an uploaded document is authentic. Where Nucra verifies or marks certain information (for example checking a company ID), that verification or marking is not a general guarantee of the reliability, solvency, licensing or performance of the relevant User.
Location, ETA and automatic statuses
GPS positions, ETAs, geofences, automatic statuses, routes and notifications are technical calculations based on the data available. They may be inaccurate, delayed or incomplete and are not proof of loading, unloading, delivery, meeting a deadline, or the physical condition of cargo. The User remains responsible for operationally verifying critical information and must not rely solely on the platform’s automatic calculations or notifications.
Documents and electronic actions
The platform lets Users upload, store and send documents. Three things are distinct: • Storage — Nucra makes upload and exchange of documents possible. • Authenticity — Nucra does not guarantee that an uploaded document is genuine, signed by an authorised person, or sufficient for a particular legal purpose. • Archive — the User must keep its own copy of essential documents, unless the specific subscription expressly includes a contractually guaranteed archive with a defined retention period.
Acceptable use
Your use of the platform must comply with our Acceptable Use Policy, which forms part of these terms.
Intellectual property
The platform, the website and all related software, design and trademarks are and remain owned by Nucra or its licensors. You receive a limited, non-exclusive, non-transferable right to use the service during your subscription. You retain all rights in the data you enter; we process it under our Privacy Notice and, for customers, the Data Processing Agreement.
Limitation of liability
To the extent permitted by law, Nucra is not liable for indirect, consequential or special damages, lost profits, lost transactions, loss of goodwill, business interruption, loss of anticipated savings, or damages arising from relationships between Users. Nucra’s total contractual liability for all claims arising in any twelve-month period is limited to the total fees actually paid by the affected customer for the platform in the preceding twelve months. These limitations do not apply to the extent liability cannot be limited or excluded under applicable law, including in cases of intent, gross negligence, harm to life or health, breach of data-protection obligations, and other cases of mandatory statutory liability. (The exact cap must be confirmed by a lawyer under the chosen governing law.)
Indemnification by the User
The User indemnifies Nucra against well-founded claims, penalties, damages and reasonable costs arising from: • unlawful content or personal data uploaded by the User; • a missing required licence, permit or insurance; • infringement of third-party rights; • fraudulent or misleading information; • unauthorised use of another party’s account; • breach of applicable transport, customs, tax or labour law; • a contract or dispute between the User and another User. This obligation covers matters caused by the User and not Nucra’s own breaches.
Availability and changes
We work to keep the service available and secure but do not guarantee uninterrupted operation; any specific availability commitment would be set out in a separate Service Level Agreement. We may modify features and update these terms, giving reasonable notice of material changes; continued use after a material change may require renewed acceptance.
Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without prejudice to any mandatory rules that may apply.
Contact
Questions about these terms: info@samjake.uk.