Terms of Use
Ostatnia aktualizacja 2026-10-30
These Terms of Use govern access to the nucra.io website and the Nucra platform provided by CARGO1 US LLC ("we"). Paid plans are also governed by the section “Plans, billing and cancellation” below and, where one has been signed, a separate written agreement. By creating an account or using the platform you agree to these terms on behalf of the business you represent and confirm you are authorised to do so. Changes of 30 October 2026: the paid plans are now S, M and L, measured only in loads a month, with unlimited users; they can be paid monthly or for 3, 6 or 12 months in advance; and the free plan is no longer offered to new companies. A company already on an earlier plan keeps it, as described below.
What Nucra is
Nucra is a B2B software platform for organizing, recording and exchanging information related to transport and logistics processes. Nucra is not a carrier, freight forwarder, freight broker, payment institution, insurer, guarantor or party to the transport and commercial contracts between Users.
What Nucra does not do
Nucra provides technical infrastructure and software tools only. Unless expressly agreed otherwise in a separate written agreement, Nucra: • does not negotiate transport services on behalf of Users; • does not determine prices, routes or transaction terms; • does not receive or process payments between Users; • does not collect debts on behalf of Users; • does not guarantee payment of invoices; • does not guarantee performance of any transport or commercial service; • does not physically inspect cargo, vehicles, documents or performance; • is not a party to contracts created, recorded or managed through the Platform; • is not responsible for the acts, omissions, solvency or legal compliance of other Users.
Accounts and access
Nucra is for businesses and their authorised staff, not for consumers. You may register on your own; we confirm the e-mail address before an account is activated and may verify the company you register (for example its VAT, EIN or USDOT/MC number). You must give accurate, current information and keep it up to date, and you may only register a company you are authorised to represent — registering or acting in the name of another company, or impersonating anyone, is prohibited. We may refuse a registration or require additional verification at our discretion. You are responsible for keeping credentials confidential and for all activity under your account.
Plans, billing and cancellation
• Plans. The paid plans S, M and L have the same features. They differ only in how many loads a company can run in a calendar month: S up to 150, M up to 400, L up to 1,000. On S, M and L, office users, trucks, drivers, companies (legal entities), customers and carriers are unlimited. AI reading of documents is included under fair use: we may apply technical safeguards against abnormal or automated use. For more than 1,000 loads a month, write to support@nucra.io and we will make you an offer. A company already on an earlier plan (the free plan, or a paid plan such as Operations) keeps that plan, with that plan’s features, limits and price, until it moves to S, M or L. • Loads. A load is one truck carrying one shipment from pickup to delivery — one leg in Nucra, whether it is your own truck or an outside carrier. If freight moves from one truck to another, each truck’s leg is a separate load. A load counts in the calendar month in which its leg is created; a load that is canceled or deleted does not count. • Going over a plan. On S, M or L a company is never blocked for running more loads than its plan includes, and is never charged extra for it: there is no overage fee and no automatic upgrade. The portal shows how many loads the month has used and, as you approach or pass the limit, suggests the next plan or, on L, that you write to us for an offer; whether to move is your decision. • Trial. A new company may receive a free 14-day trial of the S plan without entering a card — up to 150 loads, 200 AI document reads and live tracking of one truck at a time — except marketing campaigns, which need a paid plan. These trial limits are firm. The company is never charged unless it chooses a paid plan. A trial that began on an earlier plan (such as the former 14-day trial of the Scale plan) still ends on the free plan, as the terms in force when it began said. • Without a plan. When the trial ends, or a paid subscription ends, and no plan has been chosen, the company keeps its account and can still view and export everything in it, and nothing is deleted; it cannot create new loads, invoices or trucks, read documents with AI or use live tracking until it chooses a plan, which it can do at any time. • Paid plans. A paid plan is paid in advance, in US dollars, at the price shown on the pricing page and at checkout, for a term of 1, 3, 6 or 12 months, through our payment provider Stripe (or by invoice where we have agreed so in writing). • Renewal. A subscription renews automatically for the same term at the same price — unless a price change has been notified as described under “Price changes” — until you switch renewal off. By subscribing you authorise us and Stripe to charge your payment method at the start of each term. • Moving to another plan. You can move to a bigger plan at any time: the change takes effect immediately and you pay the prorated difference for the rest of the current term. A move to a smaller plan takes effect at the end of the current term. You can change plans by writing to support or, where it offers the change, on the secure billing page of our payment provider Stripe, which opens from Settings → Plan & billing. • Cancellation. You can switch renewal off at any time on Stripe’s secure billing page, which opens from Settings → Plan & billing, or by writing to support. The subscription then ends at the end of the term already paid — a monthly plan at the end of the month, a prepaid term of 3, 6 or 12 months at the end of that term — and you keep full access until then. Switching renewal off never shortens a term already paid. When a paid plan ends nothing is deleted: the company can still view and export all of its data, and it can choose a plan again at any time. • No refunds. Fees are non-refundable, including for partial months, unused time or features, and downgrades — the free trial exists so you can evaluate the platform before paying. If you believe you were charged in error (for example a duplicate charge), write to support within 30 days and we will correct any error we confirm. • Failed payments. If a payment fails, Stripe will retry it. If it remains unpaid, paid features are suspended until payment is made; as under “Without a plan”, nothing is deleted and the company can still view and export its data. • Chargebacks. Please contact us before disputing a charge with your bank. Disputing a valid charge is a breach of these terms: we may suspend the account until the dispute is resolved and recover the amount together with any dispute fees. • Price changes. We may change prices with at least 30 days’ notice by e-mail; a new price applies from your next billing period after the notice. Promotional or founding prices apply as stated in the offer. • Taxes. Prices exclude taxes unless stated otherwise. You are responsible for sales, use, VAT and similar taxes, which we may add where we are required to collect them. • Referrals. A company on a paid plan may invite other companies with its personal referral link. When a company that signed up through that link has paid for at least three months of a paid plan (one prepaid term, or monthly payments added up), the inviting company earns one month of its own plan at the price it pays, excluding VAT, as a bank transfer or as a free month, at its choice. The reward becomes final 30 days after the payment that completes the three months, and only if none of the counted payments has been refunded or disputed; a refund or reversal after that is deducted from later amounts. There is one reward per referred company; the referral recorded at signup counts. Rewards cannot be transferred or exchanged. We may refuse or cancel a reward obtained through self-referral, related or duplicate companies or other abuse, and we may change or end the programme for future referrals at any time.
Payments and commercial relationships
All prices, invoices, due dates, payment statuses and accounting records in the platform have an informational and organisational function only. Marking an invoice as "paid", "due" or "overdue" is not a confirmation by Nucra that a payment was actually made, correctly accounted for, or legally owed. Each User independently verifies the identity, capacity, licences, insurance, creditworthiness and bank details of its counterparties before entering into a transaction or making a payment.
User data and responsibility
Users are responsible for the accuracy, completeness, timeliness and lawfulness of the information they enter or provide through the platform, including data about cargo, addresses, prices, vehicles, drivers, documents, bank accounts and contacts. Nucra does not guarantee that: • a company is solvent; • a licence is valid; • cargo is described correctly; • a vehicle actually has the stated characteristics; • the person behind an account has authority to represent it; • an uploaded document is authentic. Where Nucra verifies or marks certain information (for example checking a company ID), that verification or marking is not a general guarantee of the reliability, solvency, licensing or performance of the relevant User.
Location, ETA and automatic statuses
GPS positions, ETAs, geofences, automatic statuses, routes and notifications are technical calculations based on the data available. They may be inaccurate, delayed or incomplete and are not proof of loading, unloading, delivery, meeting a deadline, or the physical condition of cargo. The User remains responsible for operationally verifying critical information and must not rely solely on the platform’s automatic calculations or notifications.
Documents and electronic actions
The platform lets Users upload, store and send documents. Three things are distinct: • Storage — Nucra makes upload and exchange of documents possible. • Authenticity — Nucra does not guarantee that an uploaded document is genuine, signed by an authorised person, or sufficient for a particular legal purpose. • Archive — the User must keep its own copy of essential documents, unless the specific subscription expressly includes a contractually guaranteed archive with a defined retention period.
Acceptable use
Your use of the platform must comply with our Acceptable Use Policy, which forms part of these terms.
Suspension and termination
We may suspend or terminate an account — immediately where necessary — if: • it was registered with false information or in the name of another company, or is used to impersonate anyone; • it is used for fraud, spam, scraping, attempts to break, probe or overload the platform, or any unlawful purpose; • it breaches these terms or the Acceptable Use Policy; • fees are unpaid, or a valid charge is disputed with the bank; • we are required to by law or a competent authority, or it is necessary to protect the platform, other Users or third parties. Where practical and lawful we will tell you the reason and give you a chance to fix the problem. You may close your account at any time. You can export your data at any time while the account is active; after closure we keep it for a limited period and then delete or anonymise it as described in the Privacy Notice. Provisions that by their nature should survive termination — including fees owed, the disclaimer, liability limits, indemnities and dispute resolution — continue to apply.
Intellectual property
The platform, the website and all related software, design and trademarks are and remain owned by Nucra or its licensors. You receive a limited, non-exclusive, non-transferable right to use the service during your subscription. You retain all rights in the data you enter; we process it under our Privacy Notice and, for customers, the Data Processing Agreement.
Disclaimer of warranties
THE PLATFORM, ITS DATA AND ALL INFORMATION FROM THIRD-PARTY SOURCES (INCLUDING FMCSA, VIES, MAPS, ROUTING AND TOLL DATA) ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ACCURACY, AND WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE AGAINST EVERY THREAT. Broker, company and VAT checks are aids based on public registers that may be incomplete or out of date; they are not a guarantee that a company is genuine, solvent or trustworthy.
Limitation of liability
To the extent permitted by law, Nucra and its affiliates, officers and employees are not liable for indirect, consequential, special, incidental or punitive damages, lost profits, lost revenue or transactions, loss of goodwill, business interruption, loss of data, loss of anticipated savings, or damages arising from relationships between Users, even if advised of their possibility. Nucra’s total aggregate liability for all claims relating to the platform or these terms is limited to the greater of (a) the fees you actually paid for the platform in the twelve months before the event giving rise to the claim and (b) US$100. These limitations do not apply to the extent liability cannot be limited or excluded under applicable law, including in cases of intent, gross negligence, or harm to life or health.
Indemnification by the User
The User indemnifies Nucra against well-founded claims, penalties, damages and reasonable costs arising from: • unlawful content or personal data uploaded by the User; • a missing required licence, permit or insurance; • infringement of third-party rights; • fraudulent or misleading information; • unauthorised use of another party’s account; • breach of applicable transport, customs, tax or labour law; • a contract or dispute between the User and another User. This obligation covers matters caused by the User and not Nucra’s own breaches.
Availability and changes
We work to keep the service available and secure but do not guarantee uninterrupted operation; any specific availability commitment would be set out in a separate Service Level Agreement. We may modify features and update these terms, giving reasonable notice of material changes; continued use after a material change may require renewed acceptance.
Governing law and disputes
These terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law rules. • Informal resolution first. Before starting any claim, a party must send the other a written notice describing it (to us at support@nucra.io), and both will try in good faith to resolve it within 30 days. • Arbitration. Any dispute not resolved that way will be finally settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, seated in Wyoming (hearings may be held by video). Judgment on the award may be entered in any competent court. Either party may instead bring an individual claim in small-claims court, and either party may seek urgent injunctive relief in court to protect its intellectual property, confidential information or the security of the platform. • No class or group actions. Claims may be brought only individually, not as a plaintiff or class member in any class, consolidated or representative proceeding, and claims of different customers may not be joined. Where a dispute is heard in court, each party waives trial by jury. • Time limit. To the extent the law allows, any claim must be started within one year after it arose, or it is permanently barred. Nothing in this section overrides mandatory rules of the country where you are established that cannot be waived by contract.
General
• Entire agreement. These terms, the Privacy Notice, the Acceptable Use Policy, the Data Processing Agreement and any written agreement we sign with you form the entire agreement on their subject. If a signed written agreement conflicts with these terms, the signed agreement prevails. • Severability and waiver. If a provision is found unenforceable, it applies to the maximum extent permitted and the rest remains in force. Not enforcing a provision is not a waiver of it. • Assignment. You may not transfer your account or these terms without our written consent. We may transfer them in connection with a merger, acquisition or sale of assets, or to an affiliate. • Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, such as outages of hosting, payment or telecom providers, attacks, natural events or acts of authorities. • Notices. We may send notices to the e-mail address of your account or company and publish them in the platform. Notices to us go to support@nucra.io. • Feedback. If you send us ideas or suggestions, we may use them without any obligation to you.
Contact
Questions about these terms: support@nucra.io.